WebAttract worked with Contactual to develop two webinars. The first was “Improve Customer Service with Virtual Call Center Technology: Best Practices for Reducing Costs and Complexity,” that featured two speakers, both of whom were authorities in the call center business. The second was “Soar to New Customer Service Heights with Virtual Call Center Technology.” This one explored the many operational advantages achieved by leveraging on-demand contact center technology.
The driving vision at Contactual is that full-featured, business-grade call center technology can be adopted by companies without the need for any additional hardware or system software. Contactual OnDemand Contact Center decouples the call center from the physical constraints of on-premise hosting. This simple concept enables companies to deploy agents anywhere there is Internet and phone service and offers tremendous benefits for today’s business environment, where cost cutting is central to survival.
“WebAttract provided us everything we needed in a single vendor, from targeted audience recruitment to content development and lead generation. Because of working with them, we not only closed a deal with a client who was previously on the fence, but we also have several other qualified leads in the pipeline that we wouldn’t have had otherwise. I appreciate the time that the WebAttract team put into the dress rehearsals and their careful planning to account for every possible scenario. Their willingness to go above and beyond our expectations, and provide us with a tightly targeted audience, gave us the results we wanted.”
Kimberly Odom
Sr. Director of Marketing
Contactual
Using this informational webinar as a marketing tactic proved to be a bellwether for Contactual. Not only did they exceed their enrollment goals, but they also educated their audience about the benefits of virtual call center technology.
View the Case Study HERE